Privacy policy
This Privacy Policy explains how SlingShot CRM LLC (“Slingshot CRM,” “we,” “us,” “our”) collects, uses, discloses, and protects information when you visit www.SlingShotCRM.com (the “Site”) or use our software and related services (the “Service”).
This Policy applies to:
1) Visitors to our Site
2) Prospects who request demos, information, or marketing materials
3) Business customers and their authorized users who use the Service
If you are an individual whose information is uploaded into the Service by one of our customers (for example, a customer’s contacts, leads, or recipients), that customer controls that data. In that case, please contact the business that communicated with you for privacy requests.
This Site and Service are not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18.
Questions: [email protected]
1) WHAT INFORMATION WE COLLECT
A. Information you provide to us
We may collect information you provide directly, including:
• Contact information: name, business name, email, phone number, job title
• Account information: login credentials, user profile details, user permissions
• Billing information: billing contact details, billing address, and payment details handled by our payment processors (we do not store full payment card numbers)
• Communications: information you send through forms, chat, email, or support tickets, including attachments
• Marketing preferences: whether you opt in or opt out of marketing communications
• Any other information you choose to provide
B. Information we collect automatically (Site and Service usage)
When you use the Site or Service, we may collect:
• Device and connection data: browser type, device type, operating system, IP address, approximate location derived from IP, language settings
• Log data: pages viewed, time spent, links clicked, referring URLs, access times, error logs
• Service usage data: feature usage, settings, usage events, performance metrics, activity history, and troubleshooting logs
• Cookies and similar technologies: described in Section 5
C. Information from third parties
We may receive information from:
• Payment processors (confirmation of payment status, partial payment method details)
• Analytics and advertising partners (aggregated performance and attribution data)
• Service providers and integration partners you choose to connect with the Service
D. Customer Data processed on behalf of customers
Our business customers may upload or generate data in the Service, including contact lists and communication content (“Customer Data”). We process Customer Data only to provide the Service, maintain security, support customers, and enforce our agreements.
2) HOW WE USE INFORMATION
We use information to:
• Provide, operate, and maintain the Site and Service
• Create and manage accounts, authenticate users, and provide support
• Process subscription payments and usage based charges (including SMS, email, premium actions, and AI usage)
• Send administrative communications (service notices, billing notices, security alerts)
• Respond to inquiries, demo requests, and customer service tickets
• Improve performance, functionality, and user experience (including through aggregated and de identified analytics)
• Monitor for fraud, abuse, spam, policy violations, and security incidents
• Comply with law, enforce our rights, and protect the Service and our users
Marketing communications
If you opt in, we may send marketing communications. You can opt out at any time by using the unsubscribe mechanism in the message or by contacting [email protected].
3) HOW WE SHARE INFORMATION
We do not sell personal information in the ordinary sense. We may share information in the following cases:
A. Service providers and subprocessors
We share information with vendors that help us operate the Site and Service, such as hosting providers, analytics providers, email delivery providers, customer support tools, payment processors, messaging carriers and aggregators, and security vendors. They may access information only as needed to perform services for us and are required to protect it.
B. Messaging carriers and delivery partners
If you opt in to receive SMS from us, or if you receive SMS delivered through our Service, phone number and message data may be processed by messaging providers and mobile carriers to deliver messages, prevent fraud, and meet carrier requirements.
C. Legal and safety
We may disclose information to comply with law, regulation, legal process, or governmental requests, or to protect rights, safety, and security, including investigating suspected fraud or abuse.
D. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
E. With your direction
We may share information when you instruct us to, such as when you connect third party integrations.
4) SMS OPT IN DETAILS
This section describes SMS communications from SlingShot CRM LLC (messages sent by us to you). If you are a business customer using our platform to message your own contacts, see Section 4.9.
4.1 SMS consent
If you provide your mobile number and opt in, you consent to receive SMS text messages from SlingShot CRM LLC at the number you provided. Messages may be sent using an automated system. You represent you are at least 18 years old and the subscriber or authorized user of the number.
4.2 Message frequency disclosure
Message frequency varies.
4.3 Msg & Data rates may apply
Msg & Data rates may apply.
4.4 Opt out instructions
Reply STOP to unsubscribe at any time. After you reply STOP, you may receive one additional message confirming your opt out.
4.5 Help instructions
Reply HELP for help. You can also contact [email protected].
4.6 Consent is not a condition of purchase
Your consent to receive text messages is not a condition of purchase.
4.7 Recordkeeping and compliance
We may store your opt in and opt out status and related metadata (such as timestamps and source) to document consent and to comply with carrier and legal requirements, including A2P 10DLC related requirements where applicable.
4.8 Privacy Policy link
This Privacy Policy is available at: www.SlingShotCRM.com/Privacy-Policy
4.9 If you receive texts from one of our customers
If you received a text message from a business that uses SlingShot CRM LLC, that business is the sender and controls your information. Contact that business to exercise your rights or to request details about their texting program.
5) COOKIES AND TRACKING PRACTICES
We use cookies and similar technologies (pixels, tags, local storage) to operate the Site and understand usage.
A. Types of cookies we may use
• Essential cookies: required for basic site functionality and security
• Functional cookies: remember preferences and settings
• Analytics cookies: help us understand site traffic and usage patterns
• Advertising cookies: may be used to measure campaigns or show relevant ads, depending on your settings and the tools we use
B. How you can control cookies
You can control cookies through your browser settings. You can delete cookies and disable future cookies, but parts of the Site may not function properly.
C. Do Not Track signals
Some browsers offer a “Do Not Track” setting. Because standards vary, we do not respond to all such signals uniformly. You can still control cookies through your browser and device settings.
6) DATA SECURITY AND HANDLING
We use administrative, technical, and physical safeguards designed to protect information, including access controls and security monitoring. We limit access to personal information to personnel and service providers who need it to perform their work.
No system is perfectly secure. You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
7) DATA RETENTION
We retain personal information for as long as reasonably necessary to provide the Site and Service, meet contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements.
Service customer data export and deletion
If a business customer terminates the Service, we generally provide a thirty (30) day window to export Customer Data (subject to account standing and payment), after which Customer Data may be deleted from active systems. Backups may persist for a period of time.
8) YOUR RIGHTS AND CHOICES
A. Account and marketing preferences
• You can update certain account information through the Service or by contacting support.
• You can opt out of marketing emails via the unsubscribe link or by contacting [email protected].
B. State privacy rights (U.S.)
Depending on where you live, you may have rights under applicable privacy laws, which may include:
• Access: request a copy of personal information we hold about you
• Correction: request correction of inaccurate personal information
• Deletion: request deletion of certain personal information
• Portability: request a portable copy of certain information
• Opt out: opt out of certain processing such as targeted advertising or certain types of sharing, where applicable
• Non discrimination: you will not be unlawfully discriminated against for exercising your rights
How to exercise rights
Email [email protected] with your request. We may ask for information to verify your identity and protect against fraud. If you are an authorized agent, we may require proof of authorization.
If your information is controlled by one of our business customers (Customer Data), we may direct you to that business to process your request.
9) MOBILE INFORMATION SHARING STATEMENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell SMS opt in data or consent and we do not share it with third parties for their independent marketing use.
We may share mobile numbers and messaging metadata with service providers and carriers solely to deliver messages, prevent fraud, and comply with carrier requirements.
10) INTERNATIONAL USERS
We are based in the United States. If you access the Site or Service from outside the United States, you understand your information may be processed and stored in the United States and other locations where our service providers operate.
11) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when this Policy was last revised. Material changes will be posted on the Site or provided through the Service where appropriate.
12) CONTACT
Privacy questions or requests:
Website: www.SlingShotCRM.com
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